Returns & Refunds Policy
Due to the perishable nature of our artisanal chocolates, we strive for perfection in every delivery; if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund. We are committed to ensuring your sweet experience is flawless and will handle every inquiry with care.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a photo of the product issues.
Quality Review
Our master chocolatiers will review your request to ensure it meets our freshness and quality guarantee standards.
Resolution Approval
Once approved, you will receive a confirmation email detailing your choice of a full refund or a fresh replacement shipment.
Refund Processing
Refunds are issued immediately to your original payment method and typically reflect in your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing